Salesforce.com rolls out Service Cloud
This was originally published at ZDNet's Between the Lines.
Salesforce.com has unveiled its Service Cloud, a customer service application that's designed for cloud computing and plugged into conversations that occur on Google, Facebook, and Amazon.
The effort is built on the Force.com platform. In a statement, Salesforce.com said that "two-thirds of all service conversations will take place in the cloud."
It appears that the Service Cloud is a part of the InStranet integration. While the details of the Service Cloud seem a bit fuzzy -- Dennis Howlett will dissect later -- the main … Read more