Talk about your legendary "ops" moments. In 1998, a customer service representative at America Online -- that was the official name back then -- gave a Navy investigator private information about a subscriber. The Navy used that info to order the subscriber's military discharge for supposedly admitting that he was gay. Even more outrageous, during a court hearing, the investigator said he never identified himself. AOL later said that its representative had made a mistake. "This was a case of human error under very unusual circumstances," AOL explained.