Some users to auctioneer: Bring back old 'My eBay'

Change is scary, especially for some eBay users.

The popular online auction site launched a new version of its My eBay site on Thursday with a string of new features and a new navigation scheme that's left some longtime users baffled. The company said the frustration was understandable, as with any new product or revision. But some users said the changes have made the service unnecessarily complicated.

"Even though a couple features are nice, most are unnecessary, and it's too crowded," one My eBay user wrote in a post to the company's message board.

Others complained about the way the site looks, how it navigates and the new format for displaying items that've been sold. Many wanted the old My eBay back.

"Why fix something that wasn't broken?" another user wrote.

My eBay is the culmination of internal development and user feedback cultivated over the past two years. The idea was to offer better personalization for customers and a revamped interface.

The company launched a preview version in April and generally received positive response, according to Hani Durzy, an eBay spokesman. But changes to long-standing services often cause frustration.

"In a community of 105 million people, not everybody is going to be pleased," Durzy said. "However, we've gotten (only) a very small number of complaints."

Durzy added that eBay is open to making revisions, if the company is hit by a tidal wave of complaints. So far, he said, that hasn't happened.

"If there's a groundswell of calls for change to a feature, it's something we will consider," he said.

Some customers are trying to cause that groundswell.

"I personally think you took a page that was perfect and totally ruined it," another user wrote. "Sometimes changes aren't always for the best, and this is a prime example. Bring back the old version."

2.0 is way better

I personally think the new version is much better. It offers so much more control and features over the old one. At first when I saw it I was a bit intimidated, but now I wouldn't touch the old version with a 10 foot pole.

2.0 is way better

I personally think the new version is much better. It offers so much more control and features over the old one. At first when I saw it I was a bit intimidated, but now I wouldn't touch the old version with a 10 foot pole.

[theauctionboard]

No Pleasing eBayers

First, eBayers are upset because fees increase but they don't see any site upgrades. Then, eBayers complain when the upgrades are implemented, but not according to the way they would like to see them made. There are over 100 million people on eBay. 3 million shouldn't decide what the other 97 million should get. Should they? At least not under these circumstances. There are so many more important things about eBay to complain about.

Learn the new system. It'll take ya less time than whining.

Genia V. Stevens
TheAuctionBoard.com

[kq6ea]

BAD redesign!

What a mess! It loads slow, some of the features are broken, it wastes one-third of the screen with useless clutter, and two company shills here are telling us to use it? Their own feedback boards are running about 7 to 1 against it, but will it help? I doubt it. We, the users, made these rich, arrogant idiots what they are today, and like spoiled bullies, they'll force this on us.
Time to go to Yahoo! auctions.

3 million deciding??? NOT!

I think you have the statistics wrong. 3 million people out of 100 million may have complained or dislike the new version of 'my ebay' SO FAR, but the ones that are making this decision are employed by Ebay and are few by comparison. A choice was available before when the beta was running....a choice should be available now. The classic Ebay was simple, well laid out and productive for me. Now my time is wasted on useless graphics and scrolling and information that I had before is unavailable.
Signed: 1 of the 3 million

[theauctionboard]

No Pleasing eBayers

First, eBayers are upset because fees increase but they don't see any site upgrades. Then, eBayers complain when the upgrades are implemented, but not according to the way they would like to see them made. There are over 100 million people on eBay. 3 million shouldn't decide what the other 97 million should get. Should they? At least not under these circumstances. There are so many more important things about eBay to complain about.

Learn the new system. It'll take ya less time than whining.

Genia V. Stevens
TheAuctionBoard.com

[kq6ea]

BAD redesign!

What a mess! It loads slow, some of the features are broken, it wastes one-third of the screen with useless clutter, and two company shills here are telling us to use it? Their own feedback boards are running about 7 to 1 against it, but will it help? I doubt it. We, the users, made these rich, arrogant idiots what they are today, and like spoiled bullies, they'll force this on us.
Time to go to Yahoo! auctions.

3 million deciding??? NOT!

I think you have the statistics wrong. 3 million people out of 100 million may have complained or dislike the new version of 'my ebay' SO FAR, but the ones that are making this decision are employed by Ebay and are few by comparison. A choice was available before when the beta was running....a choice should be available now. The classic Ebay was simple, well laid out and productive for me. Now my time is wasted on useless graphics and scrolling and information that I had before is unavailable.
Signed: 1 of the 3 million

[CmdrDick]

Whining, are we?
Maybe you should start reading the notes that give specific examples of why we HATE the new eBay format. Change is not better, only different, unless it furnishes the user with a better, simpler, more efficient method of doing the same thing.
There wasn't a groundswell of complaints in the beginning because EVERYONE opted out. We are just too damned busy getting our work done to waste it on foolishness.
The NEW FORMAT is as slow as molasses.
The NEW FORMAT has taken away simple things like listing things alphabetically.
The NEW FORMAT is buggy as hell.
And I could go on and on.
eBay calls it "MY eBay" Well, it's obvious from my viewpoint that they don't give two ***** for what I need.
They are the Big Elephant today, but we are all watching them loose sellers like there is no tomorrow.
There's no big wonder about why.

A very unhappy seller who will be spending a lot more time looking for alternate methods to sell my goods.

[Razzl]

eBay doesn't really want to hear from you

It's been my experience as a long-term eBay customer that the web site and the corporation have done everything they can to fend off any kind of communication from the customers. The few who have somehow actually found an eBay menu link to make comments to the company and then actually been able to negotiate the Gordian knot of dead-end complaint form menus to reach the company are talented folks who deserve our applause.

This, incidentally, is one reason why Paypal was such a good acquisition for eBay: they were as secretive as eBay about their corporate addresses, phones, and customer service interfaces.

I call on eBay to offer 800-number live customer service telephone access like any other well-run company that cares about its clients. The company is pure profit at this point and ought to be consider plowing some of it back into making us hate them a little less...

[Razzl]

eBay doesn't really want to hear from you

It's been my experience as a long-term eBay customer that the web site and the corporation have done everything they can to fend off any kind of communication from the customers. The few who have somehow actually found an eBay menu link to make comments to the company and then actually been able to negotiate the Gordian knot of dead-end complaint form menus to reach the company are talented folks who deserve our applause.

This, incidentally, is one reason why Paypal was such a good acquisition for eBay: they were as secretive as eBay about their corporate addresses, phones, and customer service interfaces.

I call on eBay to offer 800-number live customer service telephone access like any other well-run company that cares about its clients. The company is pure profit at this point and ought to be consider plowing some of it back into making us hate them a little less...

My Ebay Redesign is NOT the BIG Problem!

Since the beginning of April, when a new redesign of the listings was rolled out - it was apparent that the Arts, SRA (Self Representing Artists) category would suffer terribly. Any category with many featured auctions are also suffering - why? Because Ebay did away with "Going, Going, Gone" and instituted "Time Ending Soonest" (I know - it even sounds silly, doesn't it?). With Going, Going, Gone, auctions were seen in real time - meaning featured auctions ending immediately were at the tops of pages of regular auctions ending immediately. All auctions - both featured and regular were seen ending when they were actually ending. Now, auctions beginning and ending show nothing but featured auctions first. In the case of Arts, SRA at the present time - that is 12 to 15 solid pages of featured auctions from beginning or ending immediately - all the way back to those ending in 9 days 23 hours! THEN the regular auctions. The result is many regular auctions are never seen since most buyers like to browse the arts categories to see what catches their eyes. Regular auctions are ending unnoticed 12 to 15 pages in back of featured auctions ending in 9 days 23 hours. Even sellers with featured auctions are complaining that being bunched together this way is of no advantage to them. They aren't getting much for a hefty $20 feature auction listing fee! The customer is being cheated because they do not see lower priced auctions that end buried behind FP's in this way. Most buyers and sellers are unaware of this change. When informed, they are angry! Sales are down in arts (and this consists of thousands of listings). Ebay is turning a deaf ear to all complaints and instead put a tiny drop down menu buried in the left column of everything else that would show auctions the old way with FP's at the tops of the pages only. Even Einstein couldn't find this "fix". A look at the Art & Artists Board on Ebay shows threads with hundreds of complaints. We estimate the Arts, SRA category alone to be down by approximately 1,000 listings. Ebay says no...but the sellers say they are NOT making sales! Since Ebay showed a profit in their last quarter by raising fees - one must wonder what they'll do the next quarter to hide the fact that sales - therefore revenue to the company are down!

Many artists are now turning to artbyus.com a new website that is dedicated totally to art. Ebay is dropping the ball hard on this one. They have the world's largest art gallery at their fingertips and instead of advertising it as such, they ignore it and treat it like bargain basement trash!

My Ebay Redesign is NOT the BIG Problem!

Since the beginning of April, when a new redesign of the listings was rolled out - it was apparent that the Arts, SRA (Self Representing Artists) category would suffer terribly. Any category with many featured auctions are also suffering - why? Because Ebay did away with "Going, Going, Gone" and instituted "Time Ending Soonest" (I know - it even sounds silly, doesn't it?). With Going, Going, Gone, auctions were seen in real time - meaning featured auctions ending immediately were at the tops of pages of regular auctions ending immediately. All auctions - both featured and regular were seen ending when they were actually ending. Now, auctions beginning and ending show nothing but featured auctions first. In the case of Arts, SRA at the present time - that is 12 to 15 solid pages of featured auctions from beginning or ending immediately - all the way back to those ending in 9 days 23 hours! THEN the regular auctions. The result is many regular auctions are never seen since most buyers like to browse the arts categories to see what catches their eyes. Regular auctions are ending unnoticed 12 to 15 pages in back of featured auctions ending in 9 days 23 hours. Even sellers with featured auctions are complaining that being bunched together this way is of no advantage to them. They aren't getting much for a hefty $20 feature auction listing fee! The customer is being cheated because they do not see lower priced auctions that end buried behind FP's in this way. Most buyers and sellers are unaware of this change. When informed, they are angry! Sales are down in arts (and this consists of thousands of listings). Ebay is turning a deaf ear to all complaints and instead put a tiny drop down menu buried in the left column of everything else that would show auctions the old way with FP's at the tops of the pages only. Even Einstein couldn't find this "fix". A look at the Art & Artists Board on Ebay shows threads with hundreds of complaints. We estimate the Arts, SRA category alone to be down by approximately 1,000 listings. Ebay says no...but the sellers say they are NOT making sales! Since Ebay showed a profit in their last quarter by raising fees - one must wonder what they'll do the next quarter to hide the fact that sales - therefore revenue to the company are down!

Many artists are now turning to artbyus.com a new website that is dedicated totally to art. Ebay is dropping the ball hard on this one. They have the world's largest art gallery at their fingertips and instead of advertising it as such, they ignore it and treat it like bargain basement trash!

Version 2.0 is just fine with me

Frankly, the majority of the complaints in my opinion are knee jerk reactions, and are from people that are just plain resistant to change and/or too lazy to learn it.

I'm sure those same people screamed as loudly when the old version 1.0 was originally introduced.

Already, the number of "complaint" posts in eBay's Community, "My eBay" board have slowed considerably since the rollout.

Maybe they'll come to their senses soon.

Version 2.0 is just fine with me

Frankly, the majority of the complaints in my opinion are knee jerk reactions, and are from people that are just plain resistant to change and/or too lazy to learn it.

I'm sure those same people screamed as loudly when the old version 1.0 was originally introduced.

Already, the number of "complaint" posts in eBay's Community, "My eBay" board have slowed considerably since the rollout.

Maybe they'll come to their senses soon.

ebay tools

I have to say that I am constantly amazed that Ebay does not come up with tools that show that they actually have some insight to what a seller needs out here. I know you can't please everyone, but you can meet everyone's basic needs. I just got done with the time trial for Manager and Assistant pro and terminated both. I strongly suggest that you let them know if you don't like the changes. I also suggest that they make it easier for you to let them know. Thanks.

ebay tools

I have to say that I am constantly amazed that Ebay does not come up with tools that show that they actually have some insight to what a seller needs out here. I know you can't please everyone, but you can meet everyone's basic needs. I just got done with the time trial for Manager and Assistant pro and terminated both. I strongly suggest that you let them know if you don't like the changes. I also suggest that they make it easier for you to let them know. Thanks.

Ebay 2.0 Killing This Powerseller

I HATE 2.0.

To give logical credence to my position:

I would actually PAY for the old Ebay back. Am a seller who is very inconvenienced by all the extra work it takes to manage and edit my auctions. 2.0 is just not intuitive. I am not a "troll" & do not generally complain. I love EBAY & just want my classic version back.
It worked.

It feels like my nice confortable house has been burned down and suddenly I am staying in a garish and cluttered shelter.

1. NOT USER FRIENDLY. I find it harder to buy and watch items, and by the substantial drop in sales and complaints from buyers, I know I am not alone. When you make it hard to buy, buyers lose interest and we lose sales.

2. TOO CLUTTERED- SILLY ICONS. I never asked for all the silly little icons splashed all over the pages, and they distract me from the details I AM trying to attend to. It is literally a turnoff to look at MY EBAY now.

3. WASTING TIME. All the extra clicks and steps really add up when you have hundreds of auctions to edit and manage. And the page always bounces back to the TOP, so I lose my place and have to hunt to see where I was. I am adaptable, but this is just a bad bad design.

4. LINKS TO LEFT EAT BROWSER SPACE. I like to work on my laptop, and the bars to the left make the page uncomfortable w/out a large monitor.

5. SELLING INFO NOT COHESIVE. Now I have to hop all around to perform my seller functions- and sending reminders is really a pain. Also do not like the icons- as I am not 5, I do not need to be instructed how to complete a sale. I did that just fine before, and it is a waste of time to have to jump through all these cluttery little hoops. It looks like a horrible AOL parody.

6. SHIPPING STEPS SHOULD BE OPTIONAL. I am very happy with my current shipping & tracking system, and right now do not need EBAY in on that. It just clutters my page.

7. MISS TABS AT TOP. The tabs were very intuitive and made it simple to figure out where to go at a click. I have no idea why that idea was replaced with a browser munching left sidebar.

8. MISS "PAYPAL PAID". It was simple and good.

9. MEMORY HOG. Obviously I need more memory, but when I open 2.0 in 2 or more browsers, it freezes. Cannot move my auctions around like I used to. Why should I have to upgrade my perfectly good machine for this "upgrade"?

10. SLOW TO LOAD. I have a screaming fast DSL connection, and this just takes longer to load than good old 1.0.

I like the watching category and the totals at the top of the page- but they by no means outweigh the misery that the other changes have caused. Ebaying was a pleasure until recently, not a headache.

Overall, I have tried to get used to 2.0, but it hurts my eyes and wastes my time.

EBAY- Please give us the option of using 1.0 again. I miss it so much.

Ebay 2.0 Killing This Powerseller

I HATE 2.0.

To give logical credence to my position:

I would actually PAY for the old Ebay back. Am a seller who is very inconvenienced by all the extra work it takes to manage and edit my auctions. 2.0 is just not intuitive. I am not a "troll" & do not generally complain. I love EBAY & just want my classic version back.
It worked.

It feels like my nice confortable house has been burned down and suddenly I am staying in a garish and cluttered shelter.

1. NOT USER FRIENDLY. I find it harder to buy and watch items, and by the substantial drop in sales and complaints from buyers, I know I am not alone. When you make it hard to buy, buyers lose interest and we lose sales.

2. TOO CLUTTERED- SILLY ICONS. I never asked for all the silly little icons splashed all over the pages, and they distract me from the details I AM trying to attend to. It is literally a turnoff to look at MY EBAY now.

3. WASTING TIME. All the extra clicks and steps really add up when you have hundreds of auctions to edit and manage. And the page always bounces back to the TOP, so I lose my place and have to hunt to see where I was. I am adaptable, but this is just a bad bad design.

4. LINKS TO LEFT EAT BROWSER SPACE. I like to work on my laptop, and the bars to the left make the page uncomfortable w/out a large monitor.

5. SELLING INFO NOT COHESIVE. Now I have to hop all around to perform my seller functions- and sending reminders is really a pain. Also do not like the icons- as I am not 5, I do not need to be instructed how to complete a sale. I did that just fine before, and it is a waste of time to have to jump through all these cluttery little hoops. It looks like a horrible AOL parody.

6. SHIPPING STEPS SHOULD BE OPTIONAL. I am very happy with my current shipping & tracking system, and right now do not need EBAY in on that. It just clutters my page.

7. MISS TABS AT TOP. The tabs were very intuitive and made it simple to figure out where to go at a click. I have no idea why that idea was replaced with a browser munching left sidebar.

8. MISS "PAYPAL PAID". It was simple and good.

9. MEMORY HOG. Obviously I need more memory, but when I open 2.0 in 2 or more browsers, it freezes. Cannot move my auctions around like I used to. Why should I have to upgrade my perfectly good machine for this "upgrade"?

10. SLOW TO LOAD. I have a screaming fast DSL connection, and this just takes longer to load than good old 1.0.

I like the watching category and the totals at the top of the page- but they by no means outweigh the misery that the other changes have caused. Ebaying was a pleasure until recently, not a headache.

Overall, I have tried to get used to 2.0, but it hurts my eyes and wastes my time.

EBAY- Please give us the option of using 1.0 again. I miss it so much.

New 2.0 is HORRIBLE! Bring back the old version,PLEASE!!!

A very large majority of us HATE this new format. The best word to describe it is HORRIBLE! Ebay should not have forced this on us... We should have had the choice of which format we wanted. They say this is what we asked for! Well they lied! We never asked for this junk. It has so many glitches it is not even funny... Not to mention, their new billing software is so messed up. Some ebayers are getting overbilled or not even billed at all. It takes forever for pages to load with this new format (doesn't matter if you have DSL or Dial Up) What used to be plain and simple is now annoying and messy. Ebay will not even respond to their customers complaints. They are totally ignoring what we have to say on the discussion boards on their website. So many of their customers, including myself are exploring other online auction sites. If ebay cares anything about their customers at all they need to give us the choice.

New 2.0 is HORRIBLE! Bring back the old version,PLEASE!!!

A very large majority of us HATE this new format. The best word to describe it is HORRIBLE! Ebay should not have forced this on us... We should have had the choice of which format we wanted. They say this is what we asked for! Well they lied! We never asked for this junk. It has so many glitches it is not even funny... Not to mention, their new billing software is so messed up. Some ebayers are getting overbilled or not even billed at all. It takes forever for pages to load with this new format (doesn't matter if you have DSL or Dial Up) What used to be plain and simple is now annoying and messy. Ebay will not even respond to their customers complaints. They are totally ignoring what we have to say on the discussion boards on their website. So many of their customers, including myself are exploring other online auction sites. If ebay cares anything about their customers at all they need to give us the choice.

eBay's new "My eBay" was the last straw!

We have been selling on eBay for four years!

As power sellers we have spent over $1,000.00 a month advertising on eBay! This newest version of "My eBay" for sellers is the last straw for us!

Over 1/2 of buyers that have paid now show up as not having paid!

Our total sales show at 1/4th of what they really are.

We are done with eBay! The labor they require far exceeds their value. We will stick with our web sales!!!

eBay's new "My eBay" was the last straw!

We have been selling on eBay for four years!

As power sellers we have spent over $1,000.00 a month advertising on eBay! This newest version of "My eBay" for sellers is the last straw for us!

Over 1/2 of buyers that have paid now show up as not having paid!

Our total sales show at 1/4th of what they really are.

We are done with eBay! The labor they require far exceeds their value. We will stick with our web sales!!!

[CmdrDick]

I agree, the NEW FORMAT is TRASH !!!!
It's obvious on all of the boards, that eBay is bleeding over this huge mess.
They have been removing negative comments and pushing hard to get their employees to post positive remarks.
I have only one thing to say to you all. LOOK ELSEWHERE. The beast has gotten out of control and now is the time to think about killing it. eBay is NOT the only auction board in town.

[plm62671]

"My eBay" Product Manager, Renee VonBergen at
[e-mail]