Your rants on hold will be monitored

The message, "This call may be monitored for quality assurance purposes," is so common that many assume no one is listening.
The New York Times

The story "Your rants on hold will be monitored" published January 11, 2005 at 6:07 AM is no longer available on CNET News.

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[Lite Rocker]

my roomate used profanity while on hold with the DMV

only to hear the DMV rep come on the line and tell him "I can hear you when you are on hold"

never laughed so hard in my life.

[Lite Rocker]

my roomate used profanity while on hold with the DMV

only to hear the DMV rep come on the line and tell him "I can hear you when you are on hold"

never laughed so hard in my life.

[herkamur]

Excellent!

Maybe they'll be listening when I ***** about how it took 15 minutes to navigate through their assinine automated phone system and was thoroughly rebuked when I tried pressing zero for a human voice. Maybe they'll pay attention when I complain about being tossed from one department to another for 20 minutes before someone is actually able to help me.

Record me! Please! I say all sorts of things while on the line HOPING that someone is listening to me!

[herkamur]

Excellent!

Maybe they'll be listening when I ***** about how it took 15 minutes to navigate through their assinine automated phone system and was thoroughly rebuked when I tried pressing zero for a human voice. Maybe they'll pay attention when I complain about being tossed from one department to another for 20 minutes before someone is actually able to help me.

Record me! Please! I say all sorts of things while on the line HOPING that someone is listening to me!

[slappie]

Information theft

With so many people in different companies listening to these calls, what happens to all that information the caller is giving to the original person? Social security number, phone number, address, credit card number...These are just some of the numbers that cell phone companies are asking for during a call...

[slappie]

Information theft

With so many people in different companies listening to these calls, what happens to all that information the caller is giving to the original person? Social security number, phone number, address, credit card number...These are just some of the numbers that cell phone companies are asking for during a call...