December 14, 2004 1:40 PM PST
Gartner: Google desktop search not enterprise-ready
While the tool is potentially extremely attractive to employees, Gartner states in a recent research note, IT managers should discourage users from adopting it and instead opt for a more business-ready, secure search engine.
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"We have no problem with it being used for personal use," said Gartner research director Maurene Grey. "Our concern is (that) when it is used in a corporation, we have some security and privacy issues. Google says it will collect only nonpersonal data, but in a corporation how can you monitor what's being collected?"
Gartner claims that the relative immaturity of the Google product leaves businesses without a solid background of sensitivity to security and support. In particular, Gartner says, Google's "Consent to Collect Nonpersonal Information" is a one-sided contract in that the user must trust Google will make the right decisions as to what information it will collect.
Grey said that while Gartner is not suggesting that Google is doing anything malicious, there are issues around the sensitivity of data.
"We're just saying it's not good practice for business organizations to do this," she said. "If the desktop tool was owned by the company, that would be fine. But (data) is going out of the office, and there's no way of knowing what that data is."
Responding to Gartner's comments, Dave Girouard, Google's general manager of enterprise products, said that the tool was never intended to be an enterprise-ready application in its current incarnation and that the company is working on a more robust version for large-scale deployments.
"Google Desktop Search is a beta product and isn't at this point intended for broad corporate distribution," he said. "Among other efforts, we are working on a version of GDS that is intended for corporate use. In the meanwhile, we encourage corporations to try the GDS beta in pilot settings in order to assess its usefulness and provide feedback to Google."
Desktop search tools have also faced other criticisms this week from leading security experts who claim they could be used by virus writers to create more targeted malware.
Google went live with its desktop beta in October, but other search providers are chasing its lead hard. Yahoo and Ask Jeeves are planning similar releases, while Microsoft on Monday announced the availability of an MSN brand desktop search tool. The company introduced a beta version of its MSN Toolbar Suite, which lets people search the contents of their hard drives, including Microsoft Outlook e-mail, calendar items and contacts, as well as Office documents.
Gartner claims that personal search will be a volatile market through 2006, with the competition between Google and Microsoft being particularly vociferous. The company says that by launching desktop search, Google has got a jump on Microsoft in gaining consumer mind share. "Microsoft will undoubtedly use aggressive tactics to combat Google as it seeks to integrate desktop search as part of its desktop user interface," the research company said in a statement.
Dan Ilett and Andrew Donoghue of ZDNet UK reported from London.
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