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The company plans to announce "a major pricing initative" for consumers and small business customers on Thursday, it said in a press release distributed Monday. Further details were not immediately available, but Ro Parra, senior vice president and general manager of Dell's new Home and Small Business Group, will lead a conference call.
Dell has been looking to jump-start its consumer business this year. Although enterprise customers account for 85 percent of its business, the company has sought ways to expand its presence among home users of technology. As the PC market share leader, Dell has tried to get its PC customers to purchase other electronic gear, like televisions and printers, with mixed degrees of success.
As a whole, however, the company has blamed the consumer business for much of the earnings shortfalls that have stifled Dell's runaway growth.
CEO Kevin Rollins blamed some of the shortfall on increased sales to the unprofitable low end of the PC market as the company focused on maintaining market share. But a resurgent Hewlett-Packard has caused problems for Dell. A mounting number of service complaints also has forced the company to belatedly improve its technical support operation.
Thursday's pricing initative will probably look to recapture some of that lost momentum. Dell cut prices on a number of desktops and notebooks earlier this year as stalwart partner Intel cut its own prices on certain chips. Intel is also planning price cuts during the upcoming quarter as it gets set to launch its Conroe desktop processor.
See more CNET content tagged:
pricing, Dell, small business, Intel, PC
I have said many times already that the 0,1 Revolution is putting power back into the hands of the people who have had their respect and dignity taken away by soulless companies bent on empire building.
I continue to believe that the individual is gaining something back because of the power of the internet. Adam Smith the founder of capitalism believed that the people are the ones that will make this economic modle successful. They would do this in part by communicaing to one another and sharing what companies are good and what companies are bad. The people vote using their dollars.
In a world where they mass produce soulless music and companies pretend to be just like you and I, there is a empty feeling that they leave you with. Screw Dell, screw aol, screw the cell phone companies that make you have contract with them while providing you nothing of real value in return. If you want my allegiance, or more appropriatly my money, than try to remember that I am a human being just like you.
The 0,1 Revolution is just beginning, it is going to get much better for the people before we really see what it is capable of.
Respectfully,
All the people on Dells user forum just want an honest answer. Dell will not even tell them if the XPS 700 is Core 2 compatible. But what should one expect, this has become the norm for Dell customer support. Dell use to be a respected company but they do not seem to care about their customers any more. They need to take a trip back to their roots.
It just could be that they do not care about their customers and their customers are beginning to realise this.
My current HP computer has been problem-free since I bought it in 2002. Why would I want to switch back to Dell?
I would also argue that someone who buys a pc for $299.00 is not that tech savy, and will make more calls to customer service. Then when that person calls CS, and talks to "Bob" in India who is only reading from a manual, they are so frustrated that the whole experience motivates them to buy from another brand in 5 years.
I actually like Dell. I bought a decent Pentium D with a really nice 19" Ultrasharp monitor. I bought from Dell because I can choose exactly what I wanted, and get pretty decent quality. So my point is competing solely on price is always going to fail.
1. Outsourcing customer service to countries that speak english as a second language. If you have ever called their tech support you know what I mean.
2. Their denial of AMD has hurt them as well. AMDs are faster and cheaper, which has helped the sales of HP and the like. It is difficult to build an Intel to compete dollar for dollar with an AMD. Maybe Conroe will help in this area.
My current HP computer has been problem free since I bought it in 2002. Why change brands?
Yes, they will get some sales out of lowering the prices but primarily to those that haven't had to go through the "Matrix of Dell Hell".
Either start listening and respecting your consumer side customers or get out of the consumer arena. Dell's problems started when they tried to capture the low-end market. When they did that their whole line was affected.
Came across this site which has good deals on laptops.
Richard
Richard.
Now you may say that 150 PCs is not a big deal - but I never said it was. YMMV
Have owned Dell computers & stock for over a decade now, but have sold the stock after 911 & refuse to buy another Dell computer because competition has a better product! & TECH SUPPORT!!!
- Dell set to changeconsumer pricing
- by Bobkat12 July 14, 2006 11:25 AM PDT
- How long do you think it will be before Dell offers free upgrade to Vista with prchases made from now until release. I for one do not want to pay for XP and then pay again to upgrade in January.
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