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In an op-ed published Thursday in USA Today, Seigenthaler wrote about his anguish after learning about a false Wikipedia entry that listed him as having been briefly suspected of involvement in the assassinations of both John Kennedy and Robert Kennedy. The 78-year-old Seigenthaler--a former assistant attorney general working under Bobby Kennedy--got Wikipedia founder Jimmy Wales to delete the defamatory information in October. Unfortunately, that was four months after the original posting.
Maybe this is part of the price that we're going to have to pay for the open approach where the system's very strength sometimes turns out to be its Achilles' heel: Somebody nursing a grudge can always pervert or airbrush the historical record. To be sure, it can happen in the so-called proprietary or for-profit world as well. The hope is that the collective wisdom of the cyberworld can police the system to catch the mistakes sooner rather than later.
Of course, Seigenthaler might have registered as a user with Wikipedia and corrected the article himself. Failing that, he could have posted comments to the article correcting the mistakes. The reality is that this is asking too much. We're talking about a 78-year-old guy who came of age when state-of-the-art was defined by 78 rpm records, tube radios and black-and-white televisions. And with so much stuff out there--and more getting created each day--was the burden on Seigenthaler to know he was the subject of a Wikipedia article? I'm sure his first question was, "What in the heck is a Wikipedia?"
For younger people, this is all second nature. Increasingly they rely--maybe exaggeratedly so--on the Internet for information. Purists may sniff at the elevation of Wikipedia to the rank of serious reference source. But that's what it has become for millions of people around the world.
On your ride home today, try pondering a future where Wikipedia's model of competing versions of the truth becomes the norm. Will the increasing influence of the wisdom of the crowd force us to rethink the nature of knowledge? With the proliferation of the Internet, more voices inevitably will become part of that conversation.
You can argue that epistemological revisionism goes on all the time. As a kid, I remember thumbing through a 1920s encyclopedia when I found a discussion of different racial categories. Someone reading the entry decades later would have found the assertions in that article to be nonsensical, if not borderline racist. But when the book was published, the people who might have corrected the record had no power over the publishing company printing up the product line. With the Internet, anyone with an online connection can chime in.
We're still settling into the new order, and the Seigenthaler episode highlights the challenge of fairly refereeing the debate. Ostensibly, the objective is truth. But questions about the nature of truth date back to Plato and Aristotle. It's a vexing argument that continues to the present day.
Biography
Charles Cooper is CNET News.com's executive editor of commentary.
See more CNET content tagged:
Wikipedia, encyclopedia, truth, nature, wisdom






i also wonder why there hasn't been a mention of how many times that page was viewed. surely that info can be discovered? if this happened to me, one of my first questions would be exactly that. what i wonder: did Seigenthaler ask, does he know the answer, and does it diminish his case because so very few folks ever even looked him up?
mark d.
It is not this man's job to fix Wikipedia. If Wikipedia weren't seriously flawed, it wouldn't be necessary anyway.
Wikipedia ought to require account information before letting anyone participate. While that might violate someone's ideology, tracking user information would enable Wikipedia to reform itself into a reasonably reliable resource - which is what it currently (misleadingly) bills itself as already being. Unfortunately, Wikipedia as it currently stands is a great idea, but hopelessly marred by "lowest common denominator" writing that results in mistakes, both innocent and malicious. And - contrary to what its champions claim - those mistakes are not getting fixed promptly.
i submitted to a contest a photo of a boy scout troop saluting the U.S. flag at summer camp. it received an honorable mention and was slated for publication in a later issue of the magazine sponsoring the contest. they asked for the original negative, which i sent them. it was one of several photos taken of the same scene from the same location. however, one boy in the line had a bee annoying him that he was trying to swat at as i was taking the pictures. i know this; but the only thing obvious in the photo is that 20-some odd boys are saluting and one isn't. the magazine erroneously published the wrong photo. i wrote to them to point out the error, but they chose to never print a correction.
i've had a number of folks from around the country comment on why i'd submit a photo of scouts saluting the flag with one boy not saluting. i was personally embarrassed--to the extent that i apologized to the troop for something that wasn't my fault (i told the contest organizers exactly which negative to use, and included a print of the correct image with my letter submitting it). today, that magazine is still out there, with my name in it, for folks to see. nothing can be done about that. but, on the website where the photo was published, it was possible to correct it.
http://www.scoutingmagazine.org/issues/0403/a-favo.html
now if i could just get them to correct it to look like it originally did (that is, not over-exposed):
http://members.cox.net/btphotos2/sc_fav2.htm
mark d. doiron
See his article: http://www.usatoday.com/news/opinion/editorials/2005-11-29-wikipedia-edit_x.htm
I am quite sure all of this took considerably more work than asking a tech savvy friend to fix the article.
Clearly his goal was not to quickly and quietly fix the error. Based on his own writing his motivation seems to be to hunt down the author and to base Wikipedia.
ArbitraryT.blogspot.com
One was a safe harbor provision that Wikipedia takes advantage of. If someone makes a complaint about content posted, Wikipedia can promptly take it down to avoid liability.
Another was the difficulty of tracking down the actual poster. Wikipedia doesn't know who it was, but can provide some technical detail. However, Bell South wouldn't divluge customer detail (and I think they should be commended for this) without a proper court issued subpoena.
Lastly, and I speculate somewhat here, I think his biggest beef is that the only person to sue for damages is some anonymous jerk who my be impossible to identify and probably has no actual assets anyway.
The Internet is a big wild place. Let the buyer beware, and question everything. Everyone has to be savvy. Ask, who is authenticating the content on Wikipedia? No one.
I'll also go ahead and answer one of your questions, why do you believe the onus falls upon the subject of the article to set things straight? Because the web is no different than the rest of the world. If someone slanders you in real life, you can take them to court. Mr. Siegenthaler thinks like a newspaper man. But Wikipedia isn't a newspaper. It shouldn't even be thought of as an encyclopedia. It's a lot more like the community board at the local YMCA.
The problem of wikipedia is not the tool or the task but the nature of the medium as an amplifier and like any amplifier, it doesn't care whether it is fed signal or distortion.
Your editor is best trained to answer the question, when is a topic or comment or example not news. The problem of wikipedia is that it is unedited by professionals who share values. That this is true of the world in general does not detract from the fact that it is not true of professional publications in general. So regardless of the public acceptance of wikipedia (I use it every day) or the tools, the fact remains that one should maintain a healthy scepticism about its contents over and above that which one should maintain for professional publications.
Actually, I can't think of an example of something wildly inappropriate (like pr0n) being posted to Wiki and existing for any length of time.
Coop, why not spend the extra 2 minutes and talk about all the times when the Wiki community has corrected errors?
Sure, some of them are funny:
http://en.wikipedia.org/wiki/Wikipedia:Lamest_edit_wars_ever
This /. page has a lot of good links:
http://politics.slashdot.org/article.pl?sid=04/11/10/2214230&tid=225&tid=188&tid=224&tid=95&tid=219
His own article is very telling.
http://www.usatoday.com/news/opinion/editorials/2005-11-29-wikipedia-edit_x.htm
Although presumably an advocate of the First Amendment he appears to really only be an advocate for traditional press outlets. He seems to suggest that only they can get the story straight, that the new media is full of "volunteer vandals with poison-pen intellects", and states that "Congress has enabled them and protects them" (perhaps he would like real journalists to be licensed and registered?).
He further compares ISPs and Internet hosting services to newspapers and broadcast news agencies, "unlike print and broadcast companies, online service providers cannot be sued...". If his traditional news media perspective were not so predictable this whole story would be even more entertaining.
Wikipedia wants to be taken seriously as a resource, but whenever anyone criticizes it, it argues that it shouldn't be held to the same standards as a reputable reference work.
Which is it? A work that has the potential to rival real reference works, or a hangout for trolls?
Wikipedia is making big claims for itself, but it isn't delivering the goods. Instead of facing this problem and trying to fix it, its users defend its right to be just some place where people can write whatever they like and so what if it isn't accurate?
Its champions even defend its inaccuracies by bleating that the critic is being unfair by focusing on the mistakes that weren't fixed, instead of the mistakes that were, or that critics picked the "wrong" article. Or they try to shove the burden onto the critic - "you should fix it instead of complaining", they say, apparently unaware of how ridiculous this sounds.
Wikipedia can't have it both ways. Either it must make its contributors behave like "real" journalists or it must stop pretending to be entitled to a respect it isn't entitled to and hasn't earned.
If and when Wikipedia decides it wants to grow up and be a real encyclopedia, it will stop justifying and minimizing inaccurate information, slander, and other problems. Its contributors should not be allowed to get away with vicious attacks.
Print books make mistakes, but not so often, and not so blatantly. Real authors understand that publishing untrue information has consequences.
So long as Wikipedia refuses to accept responsibility for accurate content, it will continue to lose respect, as stories about its (sometimes hilarious) mistakes spread. Editorialists such as Seigenthaler are doing us (the general public) a favor by warning us that Wikipedia isn't serious about the promises it makes.
And by the way the reason nobody caught the Seigenthaler mistake is a structural Wikipedia flaw: if nobody ever heard of a particular thing before, how can they possibly know such a thing doesn't exist? There is no way. For this reason, it is safe to assume that most if not all invented material will go unchallenged - because there is no way to check if something doesn't really exist. This is why accountability is far more important than Wikipedia proponents are willing to give it credit for - because it is the only thing that can stop total fabrication.
Many internet users are bracing themselves for slow connection speeds as thousands prepare morally righteous articles, enraged posts and generally nonsensical speeches demanding that all information that can only be proven, as facts, without a shadow of a doubt be removed from the aforementioned website.
http://en.wikipedia.org/wiki/God is said to be the first page to go.
that can't trust Wikipedia won't respect Wikipedia.
Simple.
I appreciate you coming into the forums to comment.
Reading your post, there seemed to be a subtext that wasn't directly addressed. Your post echoes many ideas about the web being a novel medium where we are still trying to find our way toward methods or controls that can prevent nefarious things from happening, but I've never accepted that premise.
The web is a new distribution channel for publishing things that, basically, speeds things up. Regards Mr. Seigenthaler's complaint, I'm reminded of the old saying, "A lie can run around the world in the time it takes the Truth to put on its shoes." Seigenthaler tried to appeal to traditional methods for dealing with libel, but was stymied because ISPs are protected and it would require a court order to disclose the identity of his accuser.
I'm not clear on why offline regulation and law should not be applied to online publishers (such as Wikipedia). What would happen in the "real" world if the NY Times allowed an anonymous writer to libel someone?
not much better that the tabloid newspapers which proclaim
alien invasions every time sales decline. Every person who might
'correct' a Wikipedia article could be faced by another person
who might revise the article to his own liking, truth be damned.
Without any sort of serious control, Wikipedia is an exercise in
futility. If I need to confirm every thing written in Wikipedia, why
bother with Wikipedia at all????
I would say that those directly involved in developing and
running Wikipedia come up more than a few point short of any
minimal mental or social IQ. Those who might depend on
Wikipedia for information don't even reach that level.
Mark Twain said, "figures don't lie, but liars figure."
Many thinkers greater than myself have noted that truth is easily confused with ideology; with opinion, even emotion. A heartfelt belief is easily interpreted as the "truth," and it may be true from that person's point of view.
That is why facts and the "scientific method" of providing a fact and checking it against standards, and measurable, repeatable results,has always served us well.
The problem with Wikipedia and other "open source" reference sources is that they are mostly bodies of "opinion," and to be fair, with quantities of factual information as well. But Wikipedia is not the New England Journal of Medicine, where articles can't be published without expert peer review. DMOZ tries to set up Category Editors for major Keyword Categories, with limited success screening "trutful" entries from puff and diatribe.
Like it or not, we, as thinkers, journalists, educators, whatever, have to try to teach people the truth; engage them in the "critical thinking process."
In so doing, we have to hope that there are enough "thinkers," critical reasoners of truth, to delve through the "opinion" on Wikipedia and other sites, and arrive at "truths" that help us all to help society.
If we can determine a "truth" we have an obligation to share it with society.
Check out the following link. I was exposed first to this site/presentation by someone else on the C/Net blogs, so I am spreading the word. As it turns out the presentation, which was first crafted by Robin Sloan and Matt Thompson, has been moving around on the web, so here is the most current streamable spot.
http://epic.lightover.com/
It also turns out that there are some oopsies in that first version I linked above. In all fairness the authors know this and decided later to change the presentation. The result is a little less dark and frankly a little watered down, but more accurate. After you?ve seen the first version, check out EPIC 2015 at
www.albinoblacksheep.com/flash/epic
Watch the original first, as it's more dramatic.
suits us so that we can go on contending whatever we thought
to begin with", it is not truth people are looking for, but rather
justification of their current illusion. And that's human nature:....
"Don't bother me with facts, my mind is made up...." But don't
call it 'truth'.
The claim that "Given that CNN has a different version of the
news for its various international markets, one might conclude
that the market wants something other than pure objectivity." is
totally incorrect. Not that pure objectivity isn't offensive to
people running on bias, prejudice, ignorance, or cult belief, it
definitely is, But people in different areas of the world are
interested in different things, and to different degrees. So
reporting in an objective and truthful manner also involves the
selection of the reported items and the depth of the reporting to
match the applicable local interests.
Read Surowiecki's book (_The Wisdom of Crowds_) and rethink things.
We live in an era of world-wide witch hunts and the hunted is left with no place to hide, no life and way to rebuild one. Someone somewhere will be able to cut, paste, and publish the false information endlessly for whatever eternity electronics can provide.
If you think politicians and rich folks wouldn't use a strong libel law to run their critics out of business--well, you're sadly mistaken.
First person: ?There?s not a word of truth in the world, today!?
To which his companion answered, absent-mindedly, ?Very true!?
The conundrum of truth is as elusive as any enigma. This much is certain: man will create truth to his liking and to conform to his preconceived notions.
Therefore, let Wikipedia serve as the repository of man?s search for truth, which he will never abandon (until he finds what suits him).
This web site has description of every country on earth. With one exception: Palestine.
I am sorry to be too old, but when I studied world geography Palestine was on the southeastern shoreline of the Mediterranean Sea.
QED
yet survive the scourge of Islamic fundamentalism and re-emerge
as a nation.
And actually Palestine isn't the only area that is "neglected" - or explained. The CIA had to make choices. It made the choices it did, and it explained them.
That is far different from what Wikipedia has done.
People need to understand that all this talk about "truth" is drivel. There are facts and there are sources, and those are what can get reported. With the CIA Worldbook, I can cite a "fact", and I can cite that as being "as reported by" and I can name my source.
One of Wikipedia's core problems is that it, as an institution, does not understand the difference between "truth", opinion, fact, and source material. There shouldn't be anything in there that can't be backed up, and there's no reason why they shouldn't be attaching links to their sources. Nothing on Wikipedia is worth more than the source it's attached to, and too often that means it's not worth anything.
Anything that can't be sourced ought to be deleted, or better yet there ought to be a separate page where material without reliable source information gets put while it waits for someone to get back to it with some credibility.
However, most Wikipedia editors seem to think that their vague and fuzzy opinions are somehow valuable. Either that or they've just plain got an agenda to push.
Then some other people, whom I hadn't even heard of, came along and amended the article to put their slant on it, which I did not think reflected the nature of the topic.
The dispute hardened, and was resolved in favour of the other side by some authority figure in Wikipedia, who probably knew nothing whatsoever about the topic -- seemingly on the basis of how many people there were on each side in the dispute !
Wkipedia, therefore, has no credibility, as far as I am concerned, and I never visit it any more.
- Who cares?
- by ortzinator December 4, 2005 11:54 PM PST
- It's Wikipedia. An error is an error whether it's purposefully defamatory or not. If someone actually believes it, shame on the reader, not the editor.
- Like this Reply to this comment
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- reader, not the editor
- by Thunder Johny June 19, 2007 11:42 AM PDT
- http://www.analogstereo.com/isuzu_amigo_owners_manual.htm
- Like this
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Showing 1 of 2 pages (68 Comments)If you know that Wiki is edited by volunteers, average people, then you should not take everything on it as absolute truth.