In 2000, the Business Software Alliance conducted a raid and subsequent audit at the San Luis Obispo, Calif.-based company that turned up a few dozen unlicensed copies of programs. Ball settled for $65,000, plus $35,000 in legal fees. But by then, the BSA, a trade group that helps enforce copyrights and licensing provisions for major business software makers, had put the company on the evening news and featured it in regional ads warning other businesses to monitor their software licenses.
Humiliated by the experience, Ball told his IT department he wanted Microsoft products out of his business within six months. "I said, 'I don't care if we have to buy 10,000 abacuses,'" recalled Ball, who recently addressed the LinuxWorld trade show. "We won't do business with someone who treats us poorly."
Ball's IT crew settled on a potpourri of open-source software--Red Hat's version of Linux, the OpenOffice office suite, Mozilla's Web browser--plus a few proprietary applications that couldn't be duplicated by open source. Ball, whose father, Ernie, founded the company, says the transition was a breeze, and since then he's been happy to extol the virtues of open-source software to anyone who asks. He spoke with CNET News.com about his experience.
Q: Can you start by giving us a brief rundown of how you became an open-source advocate?
A: I became an open-source guy because we're a privately owned company, a family business that's been around for 30 years, making products and being a good member of society. We've never been sued, never had any problems paying our bills. And one day I got a call that there were armed marshals at my door talking about software license compliance...I thought I was OK; I buy computers with licensed software. But my lawyer told me it could be pretty bad.
The BSA had a program back then called "Nail Your Boss," where they encouraged disgruntled employees to report on their company...and that's what happened to us. Anyways, they basically shut us down...We were out of compliance I figure by about 8 percent (out of 72 desktops).
How did that happen?
We pass our old computers down. The guys in engineering need a new PC, so they get one and we pass theirs on to somebody doing clerical work. Well, if you don't wipe the hard drive on that PC, that's a violation. Even if they can tell a piece of software isn't being used, it's still a violation if it's on that hard drive. What I really thought is that you ought to treat people the way you want to be treated. I couldn't treat a customer the way Microsoft dealt with me...I went from being a pro-Microsoft guy to instantly being an anti-Microsoft guy.
Did you want to settle?
Never, never. That's the difference between the way an employee and an owner thinks. They attacked my family's name and came into my community and made us look bad. There was never an instance of me wanting to give in. I would have loved to have fought it. But when (the BSA) went to Congress to get their powers, part of what they got is that I automatically have to pay their legal fees from day one. That's why nobody's ever challenged them--they can't afford it. My attorney said it was going to cost our side a quarter million dollars to fight them, and since you're paying their side, too, figure at least half a million. It's not worth it. You pay the fine and get on with your business. What most people do is get terrified and pay their license and continue to pay their licenses. And they do that no matter what the license program turns into.
What happened after the auditors showed up?
It was just negotiation between lawyers back and forth. And while that was going on, that's when I vowed I was never going to use another one of their products. But I've got to tell you, I couldn't have built my business without Microsoft, so I thank them. Now that I'm not so bitter, I'm glad I'm in the position I'm in. They made that possible, and I thank them.
So it was the publicity more than the audit itself that got you riled?
Nobody likes to be made an example of, but especially in the name of commerce. They were using me to sell software, and I just didn't think that was right. Call me first if you think we have a compliance issue. Let's do a voluntary audit and see what's there. They went right for the gut...I think it was because it was a new (geographical) area for them, and we're the No. 1 manufacturer in the county, so why not go after us?
So what did swearing off Microsoft entail?
We looked at all the alternatives. We looked at Apple, but that's owned in part by Microsoft. (Editor's note: Microsoft invested $150 million in Apple in 1997.) We just looked around. We looked at Sun's Sun Ray systems. We looked at a lot of things. And it just came back to Linux, and Red Hat in particular, was a good solution.
So what kind of Linux setup do you have?
You know what, I'm not the IT guy. I make the business decisions. All I know is we're running Red Hat with Open Office and Mozilla and Evolution and the basic stuff.
I know I saved $80,000 right away by going to open source.
How has the transition gone?
It's the funniest thing--we're using it for e-mail client/server, spreadsheets and word processing. It's like working in Windows. One of the analysts said it costs $1,250 per person to change over to open source. It wasn't anywhere near that for us. I'm reluctant to give actual numbers. I can give any number I want to support my position, and so can the other guy. But I'll tell you, I'm not paying any per-seat license. I'm not buying any new computers. When we need something, we have white box systems we put together ourselves. It doesn't need to be much of a system for most of what we do.
But there's a real argument now about total cost of ownership, once you start adding up service, support, etc.
What support? I'm not making calls to Red Hat; I don't need to. I think that's propaganda...What about the cost of dealing with a virus? We don't have 'em. How about when we do have a problem, you don't have to send some guy to a corner of the building to find out what's going on--he never leaves his desk, because everything's server-based. There's no doubt that what I'm doing is cheaper to operate. The analyst guys can say whatever they want.
The other thing is that if you look at productivity. If you put a bunch of stuff on people's desktops they don't need to do their job, chances are they're going to use it. I don't have that problem. If all you need is word processing, that's all you're going to have on your desktop, a word processor. It's not going to have Paint or PowerPoint. I tell you what, our hits to eBay went down greatly when not everybody had a Web browser. For somebody whose job is filling out forms all day, invoicing and exporting, why do they need a Web browser? The idea that if you have 2,000 terminals they all have to have a Web browser, that's crazy. It just creates distractions.
Have you heard anything from Microsoft since you started speaking out about them?
I got an apology today from a wants-to-be-anonymous Microsoft employee who heard me talk. He asked me if anyone ever apologized, because what happened to me sounded pretty rough to him, and I told him no. He said, "Well, I am. But we're nice guys." I'm sure they are. When a machine gets too big, it doesn't know when it's stepping on ants. But every once in a while, you step on a red ant.
Ernie Ball is pretty much known as a musician's buddy. How does it feel to be a technology guru, as well?
The myth has been built so big that you can't survive without Microsoft.
It's just software. You have to figure out what you need to do within your organization and then get the right stuff for that. And we're not a backwards organization. We're progressive; we've won communications and design awards...The fact that I'm not sending my e-mail through Outlook doesn't hinder us. It's just kind of funny. I'm speaking to a standing-room-only audience at a major technology show because I use a different piece of software--that's hysterical.
You've pretty much gotten by with off-the-shelf software. Was it tough to find everything you needed in the open-source world?
Yeah, there are some things that are tough to find, like payroll software. We found something, and it works well. But the developers need to start writing the real-world applications people need to run a business...engineering, art and design tools, that kind of stuff...They're all trying to build servers that already exist and do a whole bunch of stuff that's already out there...I think there's a lot of room to not just create an alternative to Microsoft but really take the next step and do something new.
Any thoughts on SCO's claims on Linux?
I don't know the merits of the lawsuit, but I run their Unix and I'm taking it off that system. I just don't like the way it's being handled. I feel like I'm being threatened again.
They never said anything to me, and if I was smart, I probably wouldn't mention it. But I don't like how they're doing it. What they're doing is casting a shadow over the whole Linux community. Look, when you've got Windows 98 not being supported, NT not being supported, OS/2 not being supported--if you're a decision maker in the IT field, you need to be able to look at Linux as something that's going to continue to be supported. It's a major consideration when you're making those decisions.
What if SCO wins?
There are too many what-ifs. What if they lose? What if IBM buys them? I really don't know, and I'll cross that bridge when I come to it. But I can't believe somebody really wants to claim ownership of Linux...it's not going to make me think twice.
You see, I'm not in this just to get free software. No. 1, I don't think there's any such thing as free software. I think there's a cost in implementing all of it. How much of a cost depends on whom you talk to. Microsoft and some analysts will tell you about all the support calls and service problems. That's hysterical. Have they worked in my office? I can find out how many calls my guys have made to Red Hat, but I'm pretty sure the answer is none or close to it...It just doesn't crash as much as Windows. And I don't have to buy new computers every time they come out with a new release and abandon the old one.
Has Microsoft tried to win you back?
Microsoft is a growing business with $49 billion in the bank. What do they care about me? If they cared about me, they wouldn't have approached me the way they did in the first place...And I'm glad they didn't try to get me back. I thank them for opening my eyes, because I'm definitely money ahead now and I'm definitely just as productive, and I don't have any problems communicating with my customers. So thank you, Microsoft.
- by kidknapp April 6, 2009 9:03 AM PDT
- I know its been almost a year since anyone has left a comment to this post, but the point is as relevant as ever... But , first, Ernie Ball strings are great, been using them since I was 12 years old (am 27 now). Only other ones I tolerate are d'addario(sorry, sterling). And I must admit, *Andyguitar*, Within a year a guitar's neck could easily get twisted if you didn't store or rest the guitar properly between use. Just a guess bet you probably thought it was cool to lean it on the headstock frequently instead of the body which can severely warp the neck very quickly. Manufacturer defects show up A LOT sooner than 'within a year.' And most warranties don't cover being an idiot about maintenance;) <br /> <br /> At any rate I would also like to note those who have posted claiming that Sterling Ball was committing an act of theft or piracy has no clue! How could they? Clearly they sell the software and haven't ever experienced the embarrassment that comes with such a debacle - 8% of 72 computers is fairly minimal. But to be put on the news about it is OUT OF LINE. He'd already been paid up and clear on the other 92% of the 72 computers, He just didn't realize their was an issue and was heavily punished for it in terms of monetary damage and reputation. If I treated the customers at my grocery store like that for eating a few grapes on the way to checkout, no one would shop my store - not because everyone steals the grapes, but because you just don't treat your customer's that way. Their money on the products they DO pay for easily covers any potential loss from a few measly grapes. If I stopped them all out of principle, I would lose the rest of their money. Sterling Ball has demonstrated this. Microsoft wasn't really losing money, they just like to get all they feel entitled for. But now they ARE losing money because they've treated their customers like thieves. The same is been going on for a long time with DRM and copyrighted music and movies. Treat us like thieves and we will make sure you get even less money. Screw us and we will pirate even harder.<br /><br /> And especially with computers and the internet - there is becoming less tolerance. People shouldn't have to pay and pay, and pay for something that won't benefit them when there is no electricity or heat in their homes, or no food on their table. Companies have been allowed the luxury of uncontrolled profits for too long. I wouldn't be pissed if the actual developers of a software got the profits, but instead they are generally hourly and the company paying them gets to retain everything they do as intellectual property, I know this is standard practice, but why should I feel sympathy for software companies like this when open-source community driven development is quality and free.<br /> Corporations are running out of wool to pull over our eyes. Sue me, Fine me, lock me up, It won't get you another dime out of my broke ass. So at what point can these companies actually claim a loss? If I have to pay too much for something then I wouldn't use it anyway. So using something pirated doesn't create a loss because I would never have the money anyway. And thus would never use the software unless a free alternative presented itself - such as Linux or OpenOffice. <br /> This all comes from Congress being ignorant about computers from the beginning. If years ago we said No to DMCA and companies leeching royalty for code. We the people and consumer would have the control, and not Operating System companies that have to patch a new remote-exploit vulnerability every week. My point being that the result computers produce isn't worth the cost. As a luxury versus necessity, consumers must recognize this and quit letting Microsoft convince us to buy a new machine and license every time they crap out a new edition of Windows. But that is the consequence we live with as Americans in a Capitalist, Free-Enterprise, psuedo-Democracy where Corporations can entice politicians with lobbying and under the table perks. Anytime someone has something NEW, they fabricate demand for it and triple the price of its predecessor. And Our unwillingness to accept that WE DON"T NEED COMPUTERS OR TECHNOLOGY TO LIVE SUCCESSFUL HAPPY AND ENRICHED LIVES.
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